Ulverston Health CentreStanley StreetUlverstonCumbria, LA12 7BTTel: 01229 484100
Hoad Medical Practice is an established small practice and is part of Morecambe Bay ICB.
We have a professional and dedicated management team as well as an excellent reception, admin and nursing team. They are always on hand to help our patients and provide them with the necessary information about the services we offer.
For further information please follow the new patient tab at the top of this page.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. The vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow time for the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
There is further information about countries and vaccinations required on the links below
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
In addition to GP consultations the practice adheres to the General Medical Services Contract for the provision of healthcare services:
Please contact reception on 01229 484100 for our latest private fees list
We offer a range of Family Planning Services provided by GPs and Nurses.
IUCD Insertions and removals and Contraceptive Implant insertions are currently not available - please contact the Birchwood clinic. This is by appointment only, please speak to their receptionist for further information on 01229 404464
If you would like to discuss any family planning issues then please speak to a member of our Reception Team who will make an appointment for you to see the GP.
We can offer:
Flu vaccination by injection, commonly known as the "flu jab" is available every year on the NHS to protect adults (and some children) at risk of flu and its complications.
Flu can be unpleasant, but if you are otherwise healthy it will usually clear up on its own within a week.
However, flu can be more severe in certain people, such as:
Anyone in these risk groups is more likely to develop potentially serious complications of flu such as pneumania (a lung infection), so it's recommended that they have a flu vaccine every year to protect them.
If you fall into the above catergories then please make an appointment for your free annual Flu Vaccination. Clinics usually run from mid September through the winter months.
Please ask a member of our reception team to book your appointment for you.
ACCESS TO YOUR MEDICAL RECORDS
In accordance with the General Data Protection Regulation, patients (data subjects) have the right to access their data and any supplementary information held by Dr Johnston & Partners; this is commonly known as a data subject access request (DSAR). Data subjects have a right to receive:
Options for access
As of April 2016, practices have been obliged to allow patients access to their health record online. This service will enable the patient to view coded information held in their health record. Prior to accessing this information, you will have to visit the practice and undertake an identity check before being granted access to your records.
In addition, you can make a request to be provided with copies of your health record. To do so, you must submit a Data Subject Access Request (DSAR) form; this can be submitted electronically and the DSAR form is available on the practice website. Alternatively, a paper copy of the DSAR is available from reception. You will need to submit the form online or return the completed paper copy of the DSAR to the practice. Patients do not have to pay a fee for copies of their records.
Once the DSAR form is submitted, Dr Johnston & Partners will aim to process the request within 21 days; however, this may not always be possible. The maximum time permitted to process DSARs is one calendar month.
There may be occasions when the data controller will withhold information kept in the health record, particularly if the disclosure of such information is likely to cause undue stress or harm to you or any other person.
At Dr Johnston & Partners the data controller is Vickie Robinson and should you have any questions relating to accessing your medical records, please ask to discuss this with the named data controller.
Subject Access Request Form (SAR)
Complaints Procedure Leaflet
Occasionally, some patients may feel that they have had an unsatisfactory experience when visiting or contacting the practice.
We want patients to have a positive experience each time they contact the surgery so, we openly welcome feedback and comments so that we can improve the services we offer.
If you do wish to discuss or raise a complaint with the Practice, we do abide by the NHS complaints procedure, please see the above links to the relevant forms. Any matters raised will not affect your future care.
The leaflet above explains the Practice complaints procedure and the steps you need to take to raise your concerns.
NHS England have recently published a new information standard about accessible information. It is called SCCI 1605 and it came into full force from 31st July 2016.
The standard sets out new rules for communication formats and represents a real step forward for people who are unable to read standard print to be able to access health information and appointments in a format that they can read.
If patients have a sight impairment and cannot read ordinary print, they can now request that any documentation that the practice sends to them, can be in the format indicated below.
Audio on CD
Audio on USB
Braille grade 1
Braille grade 2
Email (please provide the Practice with your email address)
Large print 18 point
Large print 22 point
Large print 24 point
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